What's actually behind your site.

The server

Sites run on a dedicated cloud VPS. It's a proper commercial server — not a shared hosting account, not a reseller plan. I manage it directly: operating system, web server, security updates, everything.

Each site runs as its own isolated application behind an nginx reverse proxy. Your site doesn't share a process with anyone else's.

Backups

Two independent layers:

• Daily server snapshots — a complete image of the whole server, stored separately from the live disk, kept on a rolling schedule (recent days, plus a running month of weekly checkpoints). If the server itself fails, I restore from a snapshot onto a new instance — tested end-to-end, not just theoretical.
• Source code mirrored to GitHub — your site's code is also kept in a private repository, independent of the hosting provider. That's a second line of defence for the code specifically; day-to-day content — orders, uploaded photos, that kind of thing — lives in the daily snapshot, not a separate copy of its own.

Recovery target is same-day for anything short of a total infrastructure event. In practice, most issues are resolved in under an hour.

Cloudflare

Every site is proxied through Cloudflare before it reaches my server. That means:

• SSL certificates handled and renewed automatically — your site is always HTTPS.
• Basic DDoS mitigation and bot filtering without any configuration on your part.
• If my server goes down, Cloudflare automatically serves a clean, branded maintenance page to your visitors rather than a blank error. They see "back soon" rather than a broken site.

The maintenance page means your visitors get a professional response even during an outage, and you don't look bad while I'm fixing things.

Monitoring

Uptime monitoring runs continuously, checking every few minutes. If your site goes down, I get an alert within minutes — that part doesn't depend on the time of day. I do still have to sleep sometimes though, so fixing an overnight issue might take a little longer than one in the middle of the day. Either way, I'm not waiting for you to tell me something's wrong.

What I don't have

I don't have a 24/7 operations team, a formal SLA document, or a ticketing system. I'm a real person who manages a small number of sites and treats each one seriously.

If you need guaranteed four-nines uptime with contractual penalties, you need a dedicated managed hosting provider. I'll point you toward one. If you need someone competent who actually picks up the phone, I might be a better fit.

Domain and email

I can host your site without managing your domain registrar — you can keep control of that yourself, or hand it to me to manage. Email mailboxes on your domain are included: your first one comes with the plan, additional mailboxes are priced to cover what they actually cost me to provide, not as a profit line. Real inbox access from your phone or a normal mail app, not just a webmail login.